Case Study:Online Benefits Administration Company
The company and our engagement
An online benefits administration company, which was recently acquired by a new owner, brought in ASG to revamp the company's processes, redevelop management tools, and optimize its workforce.
Operations were disjointed, and the company was losing moneyNew company management found that many people on the team were wearing multiple hats, and any institutional knowledge resided with each team member, with no physical documentation. Operational inefficiencies were resulting in the company burning through cash at an alarming rate.
How can institutional knowledge be centralized and documented across employees and departments?
Once a common understanding of the workflows are in place, what changes can be implemented to improve efficiency?
Immersion with team to document institutional knowledge and to identify gaps in effort, workload, and skill-sets
Create structured workflows, optimize workforce, and develop software tools to streamline business
The newly acquired company now had a solid foundation to build and grow upon.