Case Study: Software Vendor in the Repossession Industry
The company and our engagement
A market leading software vendor in the auto-repossession industry, offering a variety of administrative and operational tools for lenders (banks) and repossession agencies, brought in ASG to help strengthen its internal analytics and reporting capabilities, as well as client facing reports.
Many customers were unaware of additional value-add offeringsDuring initial immersion, an opportunity was identified to increase utilization of products and services offered by the company to existing customers. The client sought our help to shape the offering and clarify the value proposition.
How can value of additional services be communicated to customers?
Which additional offerings make sense, and for which customers would these be applicable?
The PlanCreate industry report and benchmarking to highlight operational gaps and identify opportunities for the customer
Target specific offerings to pitch to clients based on identified gaps
Through an industry report, customers were able to benchmark themselves to identify performance issues that additional services & products offered by the client can help solve.